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Rugs

Rug FAQs

  • How do I order a custom size rug?

    1. Select style 
    2. Select colour 
    3. Select width
    4. Select length 
      Note: The virtual rug tool will give you an idea of the size and shape of your rug. Price will be displayed on the screen based on your selections. 
    5. Order Sample – Read more about samples here
    6. Return to the website and buy now.
    7. Choose delivery option
    8. Email confirming dispatch

  • How do I order a ready-made rug?

    1. Select the rug you like 
      Note: The virtual rug tool will give you an idea of the size and shape of your rug. Price will be displayed on the screen based on your selections. 
    2. Order Sample – Read more about samples here
    3. Return to the website and buy now.
    4. Choose delivery option
    5. Email confirming dispatch

  • How accurate is the rug generated on the Virtual Rug tool?

    The virtual rug tool generates a rug that is designed to give you an idea of the size/shape of your rug. The illustration is indicative only. Due to individual settings on computer screens, monitors and printers, colours will always vary. The size of the image is also an indication only. Cavalier Bremworth recommend ordering a sample before purchasing to ensure you are happy with the colour and design before purchasing.

  • Can I purchase a rug from a Cavalier Bremworth Retailer?

    You can purchase a Cavalier Bremworth rug from selected retailers. Please visit our store finder page.

  • How do I care for my rug?

    Please download our Rugs Care & Maintenance Guide or check out our Care Guide page for more information on maintenance, stains etc.

  • Will I need an anti-slip mat?

    All Cavalier Bremworth rugs come with an anti-slip mat to protect your hard flooring and ensure that you rug will not move around.

  • How much does shipping cost?

    Shipping is free Australia wide.

  • Do you ship internationally?

    Rugs are made in New Zealand and shipped to New Zealand and Australia only at this stage.  Please contact us directly if you would like to discuss another international shipping destination.

  • How long will it take for my custom size rug take to arrive?
    As custom size rugs are designed to your requirements it takes time to create your unique rug. Please allow 12 business days for the rug to be dispatched. We will send you a confirmation email once the rug has been shipped including tracking details. As these rugs are made in New Zealand, it takes time for us to ship over to Australia and shipping time frames will vary depending on where the final destination within Australia.

    Estimated shipping and delivery times for these main metropolitan areas are:

    Sydney: 14 working Days from dispatch date.

    Melbourne, Brisbane and Adelaide: 15 working days from dispatch date.

    Perth: 17 working days from dispatch date.

    Note: we cannot control delays by freight companies or Australian customs.

  • How long will it take for my ready-made rug to arrive?
    As ready-made rugs are in stock ready for dispatch this will take less time than a custom size rug. Please allow 5 business days for the rug to be dispatched. We will send you a confirmation email once the rug has been shipped including tracking details. As these rugs are made in New Zealand, it takes time for us to ship over to Australia and shipping time frames will vary depending on where the final destination within Australia.

    Estimated shipping and delivery times for these main metropolitan areas are:

    Sydney: 14 working Days from dispatch date.

    Melbourne, Brisbane and Adelaide: 15 working days from dispatch date.

    Perth: 17 working days from dispatch date.

    Note: we cannot control delays by freight companies or Australian customs.

  • Can I put my rug on carpet?

    Cavalier Bremworth recommend placing the rugs on hard flooring. When a rug is placed on carpet it appears to wrinkle. This is because carpet does not provide much support for the rug. When heavy items such as dining tables are placed on top of the rug this will show more.

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Country: New Zealand| Australia